Frequently Asked Question

Voice calls sound robotic or I can only hear every other word
Last Updated 2 years ago

This type of issue is usually related to a lack of bandwidth or competing with other network-intensive programs.  Quality of Service (QoS) needs to be enabled for the Voice VLAN or a specific range of IP's for desk phones.  RTP and SIP will also need to have QoS applied.  

If you are experiencing an issue with your softphone, the same applies, except that your softphone is competing with resources on your computer.  Google Chrome and video-conferencing software like Teams and Zoom can also be utilizing bandwidth.

Take a speed test on our site to confirm that you have enough bandwidth to run multiple network-intensive preocesses: 

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